Silver Oak Casino Review

Silver Oak Casino is a newcomer to online gaming – launched in 2008 – and is licensed in Costa Rica. Although the site has a good reputation, it is believed its owners bought the assets (and player base) from Crystal Palace – a blacklisted name in online gaming. However, credit must be given for their high levels of security and dedication to customer support.

There are well over 100 games on offer at Silver Oak, with a good range of table and speciality games, including several versions of Blackjack and all the usual casino favourites such as Roulette, Craps, Sic Bo and Baccarat. Out of the 75 slots provided there are plenty of exciting themes to choose from, although the progressive jackpots fall well short of more popular sites.

Software

The Silver Oak software – currently only available in download format for PC – is powered by Realtime Gaming. Realtime are one of the best software developers for providing cutting-edge graphics and all the games are presented in high resolution, with real life-like detail. The Video Poker machines are little bland, but the slots have some nice stylish features.

Bonuses and Promotions

For new players, Silver Oak offers two signup bonuses – the first a 100% match up to $777 and the second 100% up to $1,000. The first bonus must be redeemed before you will be eligible for the second, while the rollover requirement is 30 times the bonus and deposit amount. Wagers in Roulette, Craps, Pai Gow Poker, Baccarat and Sic Bo will not count towards the rollover and Blackjack and Video Poker wagers will only be worth 50% of their value. There are alternative promotions for first depositors, which usually run for a month or longer.

For existing account holders, the site always offers special prizes and cash giveaways, as well as bonuses on deposits. If you would prefer to forego go these promotions and make a deposit of $1,000 or more, there is the option of a cashback bonus (up to 30%), which comes with the usual rollover requirement of 30 times the bonus and deposit amount.

Their VIP program allows players to take advantage of exclusive bonuses, gifts and other promotions. The program works on a 5-tier system (Palm Tree, Cedar, Evergreen , Sequoia and Mighty Oak), based on the accumulation of loyalty points. For every $10 wagered at the site, one point will be added to your account. You will need 3,000 points to become a level 1 'Palm Tree' VIP and no less than 6.5 million to be named a 'Mighty Oak'.

Money

Deposit methods are limited to Visa, MasterCard, bank transfers, Click2Pay and Neteller. The minimum and maximum for credit cards is $50 and $2,500 respectively, but you can make a payment of up to $5,000 if you call their support team. Cash transfers are limited to $1,500.

There is no credit card option for cashouts, but Neteller, Click2Pay and bank transfers are all catered for. One major drawback to the cashout at Silver Oak is the slow processing times – 4 to 7 business days on all methods. A weekly withdrawal limit of $2,500 also applies to each option.

Support

Claiming to have "the most dedicated customer service staff in the industry" is a pretty bold statement, but Silver Oak does provide excellent support. Players are allowed to see profiles of customer representatives on the site, which certainly adds to the personal feel the site is trying to promote. Phone (free for the US and Canada), email and live chat services are provided 24-7.

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